Like Brilliant Shafts of Light through the Gloom
While the economic forecast is still a bit overcast, there are some bright spots shining through. Ford’s hybrid vehicle sales have risen 73 percent this year in sharp contrast to a 14-percent decline in hybrid sales across the industry.
The fuel economy and durability of hybrid versions of Ford Fusion and Escape, Mercury Milan and Mariner also are winning over large numbers of conquest customers, many of whom are previous import owners. Through September, Ford has sold 26,016 hybrid vehicles, up 73 percent versus the same period in 2008, according to figures from Autodata Inc.
Hybrid customers increasingly are considering Ford. More than 60 percent of Fusion Hybrid sales have been from non-Ford owners, and more than half of those are customers coming from import brands, mostly from Toyota and Honda.
Ford’s strong 2009 hybrid sales have been fueled by the introduction of the Ford Fusion and Mercury Milan hybrids, the most fuel-efficient midsize sedans on the road. Both vehicles deliver a certified 41 mpg rating in the city and 36 mpg on the highway, topping the Toyota Camry hybrid by 8 mpg in the city and 2 mpg on the highway.
Durable and fuel efficient
While the introduction of the Fusion Hybrid has spurred sales from non-Ford owners, Ford’s longest-running hybrid nameplate, the Escape Hybrid, has proven particularly popular with Ford customers operating taxi, lifeguard and government fleets due to the combination of fuel efficiency and durability. The front-wheel-drive Escape Hybrid delivers 34 mpg in city driving and 30 mpg on the highway, making it the most fuel-efficient SUV on the market.
In 2005, San Francisco became one of the first cities to adopt hybrids into taxi service, with hybrids accounting for 14 percent of its current fleet. Each of the original fleet of 15 Escape Hybrids exceeded 300,000 miles per vehicle before being retired and replaced with more Escape Hybrids. There are almost 200 Escape Hybrid taxis on San Francisco’s streets today.
New York has more hybrid taxis in service than any other city in North America with 13,237, of which more than 2,000 are Escape Hybrids. The Big Apple recently has begun retiring its original fleet of Escape Hybrids put into service in the 2005 model year after accumulating 300,000 to 350,000 miles per vehicle.
“Greening” the federal government fleet
Government fleets also are seeking cleaner, more fuel-efficient vehicles and hybrids are filling that need. In 2009, federal agencies have purchased more than 3,000 hybrids from Ford, more than any other automotive brand. Included in the sales were 1,900 vehicles acquired through the American Recovery and Reinvestment Act for the purpose of improving the fuel economy of the federal fleet. The U.S. Army was the single largest purchaser among the government fleets, acquiring 400 Fusion hybrids.
Saving lives and conserving fuel
In 2008, Ford began delivery of a fleet of 45 Escape Hybrids to the Los Angeles County Lifeguards, a division of the Los Angeles County Fire Department, for use on rescue patrol along 72 miles of Southern California coastline. After the first 11 months of service, lifeguards reported that Escape Hybrids had played a crucial part in thousands of rescues and more than a million rescue preventions at L.A. County beaches.
The Escape Hybrid fleet enabled L.A. lifeguards to reduce their entire fleet’s fuel usage by 25 percent – more than 5,000 gallons of gas – during the first six months of service. That fuel cost savings has helped L.A. County to maintain its critical front line staffing despite the economic downturn.
Quote
“We’re extremely pleased with the performance of the Escape Hybrid in taxi service. Not only have they proven very reliable, they’ve also saved taxi drivers money on gas and contributed to lower tailpipe and greenhouse gas emissions in the cities that use them in taxi fleets.”
– Gerry Koss, Ford’s Fleet Marketing Manager
‘Fusion + Hybrid’ Facebook Friends Flock to ‘You Speak Green’ App
Debbie Santiago is turning off the lights when she leaves a room. Frances Ruiz is avoiding plastic water bottles in favor of an aluminum bottle. And Kameel Zakaria is using a rain barrel for watering his garden. These are just a few of the more than 15,000 people who have shared “green” lifestyle tips on the new “Fusion + Hybrid” Facebook app called “You Speak Green” – the latest example of Ford’s campaign to engage consumers on their own terms.
Drawing a crowd
Social media sites such as Facebook, Twitter and YouTube are more popular than ever. That’s why Ford has increased its presence in the digital space to better enable an open dialogue with consumers about sustainable lifestyle choices in which personal transportation can be both environmentally responsible and fun.
Data suggest that social media sites are increasingly one of the best ways to reach out to consumers. According to Nielsen Company research, the total minutes spent on social networking sites in the U.S. has increased in 2009 by 83 percent year-over-year. Total minutes spent on Facebook increased nearly 700 percent year-over-year, growing from 1.7 billion minutes in April 2008 to 13.9 billion in April 2009, the most recent month reported.
The new Ford Fusion “You Speak Green” Facebook app is designed to encourage people to talk about ways to live sustainably and features a vine graphic that grows with each new eco-conscious comment, demonstrating the power of a collective effort through recycling, water conservation and other actions. Its design was inspired by the Fusion Hybrid’s innovative SmartGauge™ instrument cluster, which uses a similar leafy vine that grows as the motorist drives more fuel efficiently.
The app, which Ford created in collaboration with Wunderman-Team Detroit and social technology provider Vitrue, is an interactive component of the online “We Speak Car” campaign (http://www.fordvehicles.com/2010fusion/) that debuted in March. Since the app’s mid-July launch, more than 104,000 Facebook users have downloaded it to their profile pages and 21,000 have posted tips. You can download the “We Speak Car” Facebook app here.
Another example of Ford’s groundbreaking social media outreach is its support of the Fiesta Movement campaign to promote the company’s sporty, savvy new small car through social media agents. Agent postings have garnered significant numbers on social media sites, including more than 3.5 million YouTube views (www.fiestamovement.com), more than 440,000 Flickr views and more than 2.7 million Twitter impressions.
Fusion’s sales momentum
As more consumers become aware of the Ford Fusion and Fusion Hybrid’s fuel efficiency and innovative technologies, sales for both models are achieving all-time records. For August, Ford Fusion retail sales were up 132 percent year-over-year – a sales record.
Familiarity and favorable opinion of the Ford Fusion brand also is on the rise by as much as 65 percent compared with last year. There is increased interest in the Fusion by import shoppers, with almost half of Toyota Camry shoppers now putting the Fusion and Fusion Hybrid on their lists.
More than half of the Fusion and Fusion Hybrid’s buyers are leaving competitive brands, with 60 percent of Fusion Hybrid customers abandoning imports. Customers also are choosing well-equipped and fuel-efficient models, with the I-4 and Fusion Hybrid accounting for 71 percent of sales. Customers are also embracing Fusion technology offerings like navigation, SYNC® and Sony® Audio.
Quotes:
“The user response to the Fusion Facebook ‘You Speak Green’ app has been outstanding. By providing users tools to support and amplify their self expression and their point of view, we veer away from being intrusive and start to build a true relationship. That relationship will build brand awareness and consideration in an authentic way.”
– Adam Barrow, Ford digital marketing analyst
“Fusion and Fusion Hybrid, in particular, are attracting many car buyers to Ford dealerships who are new to the brand, and Ford’s presence on social media sites like Facebook is helping to drive showroom traffic by increasing awareness of the Fusion’s great fuel economy and innovative technologies.”
– Greg Scott, Fusion and Fusion Hybrid marketing manager





